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Telephone services weren't enabled. If telephone services weren't enabled, then HAL won't answer the phone, it won't place calls, it won't announce or log Caller ID information, it won't allow local interaction (through housephones), or any other feature that uses the telephone. (If HAL is configured to connect to the Internet through a dial-up connection, then HAL will take control of the modem and the phone line only when it's scheduled to download information from the Internet.)
The wrong type of modem is connected to HAL. Not all modems have the ability to answer incoming calls or to accept voice interaction on those calls. Data modems, for instance, are designed for Internet access and possibly for receiving and transmitting faxes, but are not voice compatible.
The modem was released from HAL's control. If HAL doesn’t have control of the modem, then it can't answer the phone. It's the same as if the telephone services weren't enabled. A red X will be visible on the phone icon to indicate that HAL doesn't have control of the modem.
HAL isn't running or the computer's power management is enabled. If HAL isn't running or the computer's power management is enabled (hard drive spins down when not in use), then HAL can't control lights or appliances, download information from the Internet, answer phone calls, respond to verbal commands, or anything else.
Disable the computer's power management if it's enabled. To disable it, go to Start… Settings… Control Panel. When the Control Panel screen appears, double-click on POWER MANAGEMENT. In the Power Management screen, set the field "Turn off hard disks" to NEVER. If the computer's microphone is part of the monitor or draws power from the monitor and you want to be able to talk to HAL at any time through the monitor, then you must set the field "Turn off monitor" to NEVER. If the computer's microphone isn't connected to the monitor in any way, then you can set the "Turn off monitor" field to any option.
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