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Forum: HVAC (Thermostats)

01-12-2017, 05:44 PM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

Sure sounds like the install did not go correctly...

Forum: HVAC (Thermostats)

01-12-2017, 02:47 PM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

Please do contact support... I'm sure they'll be able to help resolve your problem.

If the Alive Registry option in WatchDog is enabled it basically is one of the many ways WD checks to make sure...

Forum: HVAC (Thermostats)

01-01-2017, 08:29 PM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

I'd be curious if somehow your HA-Bridge issue is XP related... Strange that you had to also do the install with compatibility mode. Did you try a custom install?

Tim

Forum: HVAC (Thermostats)

01-01-2017, 08:27 PM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

Hi Rob,

Nothing changed in the HALws which is what the HA-Bridge uses. There are a number of users on 6.1.39 using the bridge with no issues... so I'm not sure what the problem might be. If you...

Forum: HVAC (Thermostats)

12-31-2016, 11:05 AM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

try running the install with the Custom option and select HAL program files. It sounds like you have a conflicting control installed on your system.

Also there haven't been any changes to the...

Forum: HVAC (Thermostats)

12-31-2016, 09:28 AM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

What are you using to look at the temps? HomeNet Web UI?

Forum: HVAC (Thermostats)

12-30-2016, 12:29 PM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

I just remotely connected into a couple of systems that use our HMS managed version of HAL and I know have Nest Stats... All of them are working fine. Did this start today?

Forum: HVAC (Thermostats)

08-04-2016, 09:11 PM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

Beginning in version 6.1.12 you are able to check if your HAL version is up-to-date and also get the current download link if your software maintenance support is current. Using License Manager you...

Forum: HVAC (Thermostats)

02-05-2016, 02:36 PM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

Hi Joe, I am emailing you the 6.1.3 HALultra beta to test with your Nest Stat. Tim

Forum: HVAC (Thermostats)

01-31-2016, 01:38 PM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

Hi Joe,

You can always go here to see what the latest version of HAL is... In the new build coming this week, 6.1.3 the system will notify you of updates available.

I will email you the link...

Forum: HVAC (Thermostats)

01-31-2016, 11:53 AM

Replies: 29

Nest

Views: 125,900

Posted By TimShriver

Re: Nest

Hi Joe,

Which version of HALultra are you using? There is a new build coming this week with an update to how we retrieve data from the Nest cloud server which will be more efficient. There is...

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