View Single Post
Old 10-04-2018, 10:52 AM   #2
Junior Member
Krauzac's Avatar
Join Date: Dec 2003
Location: Utica, NY
Posts: 17
Default Re: Is this forum dead??

When speaking with Tyler @ HAL over the phone for a support issue, I posed the same question.
His reply was that unlike HomeSeer and the competition, Automated Living has encouraged users to call and use phone and remote support to quickly resolve problems.
The competition have forums for support and limited phone support or none at all.
I am so use to searching the web for answers, and although calling is not my first choice - HAL's support staff has never let me down, and even complemented me on finding bugs that they were unaware of.
Sure hope they come up with an Alexa skill, but that may be working against their products and Legrand integration.
I've always wanted HAL to be what I have now, whole house voice command control. We've come a long way!
Caz Krauza

Last edited by Krauzac; 10-04-2018 at 11:20 AM.
Krauzac is offline   Reply With Quote