[drwolfe]

Well after the modem fiasco with win 10, have to get a new modem? When I already have two pci 100 voice portal? Sounds similar to when the last time you guys didn’t predict carefully the modem issue and couldn't get them in stock a few years back. I did my own Tec support. (https://www.facebook.com/don.wolfe.3...0362660206286/). Thanks Tyler for your help, you tried. Modem didn't work and I got stuck for a 450.00 dollar to but a way2call modem in which HoAutoLivn wouldn't refund. So I got rid of ultra installed a old version of deluxe, Some people just want the basics, didn’t need one since 2000, subscription for maintenance, wouldn't need it if you did your home work and paid someone to build the drivers for win10 64bit that would of worked with the pci100 voice portal…

[drwolfe]

Complaint Submitted

Your complaint has been submitted and assigned the ID 13965255. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB.

The complaint is being handled by the dispute center listed below. Please contact them with any questions.
BBB serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington , DC 20005-3404
info@mybbb.org
Web: http://www.mybbb.org


Consumer Information
Date Filed:
11/14/2019
Sal:
Mr.
First Name:
Don
Middle Name:
R
Last Name:
Wolfe
Suffix:

Address:

343 Oakview Ave

Winnipeg Manitoba r2k0s4
CANADA
Daytime Phone:

Evening Phone:

Fax:

Email:
drwolfe@shaw.ca (email)
Business Information
Business ID:
0001041879
Name:
Home Automated Living
Address:
14401 Sweitzer Lane Suite 600
City:
Laurel
State/County:
MD
Zip/Postal Code:
20707
Business Phone Number:
(301) 498-6000
URL:







The consumer was presented with and accepted the HIPAA release on 11/14/2019

The consumer indicated that they WOULD speak to the media about this complaint.
Complaint Detail / Problem
Complaint Type:
Customer Service Issues
Problem:
Sold me equipment as they changed the software that doesn't allow me to use my current computer. They also require a maintenance subscription for what I got for free for 15 years. My computer crashed on the update I tried to download from their site. I reinstalled the software and the demo period expired, so I called for a new digital licence as I had to install a older version to correct. They instated that I contacted social media in regards to and I'm blacklisted, even though I hold a valid copy and licence agreement. They are essentially holding a 20 year customer hostage.


Desired Resolution / Outcome
Desired Resolution:
Exchange
Desired Outcome:
That they exchange the product that doesn't work correctly as my initial purchase and refund the money or give me the technical support for the product they sell, and I had a valid licence and subscription for Tec support, losses are 350.00 Canadian and will not allow a return nor offer compensation for my purchases nor support technical product key to reactivate

Message to BBB
They have been accusing on me threatening them using social media, freedom of speech in regard to the way they have changed their business model, essentially holding the user hostage, will not correct problem, so there for faced diplomatic social media posts
Complaint Background

Not all of these questions are required. Please provide as much information as you have.
1.
Product/Service Purchased:
Halulta software
2.
Model Number:
Way2Call
3.
Contract, Account, or Policy #:
7757938362870 Bill of lading
4.
Order #:
2-397-34602
5.
Purchase Date:
2019-08-07
6.
Date Problem First Occurred:
2019-09-10
Dates you complained to the company/organization
7.
First Date:
2019-07-31
8.
Second Date:
2019-08-08
9.
Third Date:
2019-11-14
10.
Payment Made:
In Full
11.
Payment Method:
Credit Card
Name of Sales Person
13.
First Name:
Tyler
15.
Last Name:
Richardson
17.
Purchase Price:
$375.00
18.
Disputed Amount:
$375.00

© 2018, Council of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico, and BBB Institute for Marketplace Trust. All Rights Reserved.

[drwolfe]

Well after the modem fiasco with win 10, have to get a new modem? When I already have two pci 100 voice portal? Sounds similar to when the last time you guys didn’t predict carefully the modem issue and couldn't get them in stock a few years back. I did my own Tec support. (https://www.facebook.com/don.wolfe.3...0362660206286/). Thanks Tyler for your help, you tried. Modem didn't work and I got stuck for a 450.00 dollar to but a way2call modem in which HoAutoLivn wouldn't refund. So I got rid of ultra installed a old version of deluxe, Some people just want the basics, didn’t need one since 2000, subscription for maintenance, wouldn't need it if you did your home work and paid someone to build the drivers for win10 64bit that would of worked with the pci100 voice portal…