New Help Desk System with Ticketing & Tracking

TimShriver · 02-12-2015, 09:34 PM

Just a quick post to let message board users know of a new support tool now available to our customer on our new website. In the interest of trying to expand the level of support and service offered by HAL, there is a new Help Desk system available on this website located at http://www.automatedliving.com/helpdesk/index.php

By submitting a support ticket you will allow us to provide more timely assistance as well as allow you to track the status of your support request.

Best Regards,

Tim

stregone · 07-30-2016, 10:12 PM

Is the help provided included with our software maintenance contract or is there a separate fee for using the help desk system?

TimShriver · 07-30-2016, 11:06 PM

Hi Robert,

There is no fee for using the help desk, Priority is given to current SMS.

Tim

02-12-2015, 09:34 PM	#1
TimShriver Administrator Join Date: Jul 2003 Location: Laurel, MD Posts: 1,588	New Help Desk System with Ticketing & Tracking Just a quick post to let message board users know of a new support tool now available to our customer on our new website. In the interest of trying to expand the level of support and service offered by HAL, there is a new Help Desk system available on this website located at http://www.automatedliving.com/helpdesk/index.php By submitting a support ticket you will allow us to provide more timely assistance as well as allow you to track the status of your support request. Best Regards, Tim __________________ Tim Shriver Home Automated Living

07-30-2016, 10:12 PM	#2
stregone Junior Member Join Date: Mar 2005 Location: Huntsville, TX Posts: 24	Re: New Help Desk System with Ticketing & Tracking Is the help provided included with our software maintenance contract or is there a separate fee for using the help desk system?

07-30-2016, 11:06 PM	#3
TimShriver Administrator Join Date: Jul 2003 Location: Laurel, MD Posts: 1,588	Re: New Help Desk System with Ticketing & Tracking Hi Robert, There is no fee for using the help desk, Priority is given to current SMS. Tim __________________ Tim Shriver Home Automated Living

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