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Old 02-12-2015, 09:34 PM   #1
TimShriver
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Smile New Help Desk System with Ticketing & Tracking

Just a quick post to let message board users know of a new support tool now available to our customer on our new website. In the interest of trying to expand the level of support and service offered by HAL, there is a new Help Desk system available on this website located at http://www.automatedliving.com/helpdesk/index.php

By submitting a support ticket you will allow us to provide more timely assistance as well as allow you to track the status of your support request.

Best Regards,

Tim
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Old 07-30-2016, 10:12 PM   #2
stregone
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Question Re: New Help Desk System with Ticketing & Tracking

Is the help provided included with our software maintenance contract or is there a separate fee for using the help desk system?
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Old 07-30-2016, 11:06 PM   #3
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Default Re: New Help Desk System with Ticketing & Tracking

Hi Robert,

There is no fee for using the help desk, Priority is given to current SMS.

Tim
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