HALUltra stopped working today

Stormin · 02-07-2015, 11:51 AM

I've had HALUltra installed and working for the past month with some remaining issues, but it would run. Today I re-booted my PC for a simple refresh and HALUltra (v6) stopped working. I got a warning: Your demo period has expired. I had verified with Tim previously that my license was current and activated. I tried several attempts to get it to run with no luck. I did try a reinstall which I did not think would help and it didn't. I then de-activated the license through the License Manager in hopes that re-activating it would correct the problem. One again no luck, in fact it will not let me re-activate stating that it is unable to determine the product type for the License key. Please contact HAL Support. Any ideas or suggestions?

Stormin · 02-07-2015, 11:56 AM

I just got the License Manager to work. I realized that I got a separate password with my license key from my normal log in password and the License Manager worked. It now shows fully activated again. However, HALUltra still won't run, same error: Your demo has expired! Please help!

Tyler · 02-07-2015, 01:15 PM

Mr. Mair,

We received your voice message today and you were sent an email with instructions on how to attempt to resolve your license problem. Were you able to resolve the License Issue?

Regards,

Tyler
HAL Support

Stormin · 02-07-2015, 01:39 PM

Yes, I do have HALUltra up and running again. I look forward to the other fixes you referenced in your email. Thank you.

02-07-2015, 11:51 AM	#1
Stormin Junior Member Join Date: Sep 2005 Location: Upper Marlboro, MD Posts: 12	HALUltra stopped working today I've had HALUltra installed and working for the past month with some remaining issues, but it would run. Today I re-booted my PC for a simple refresh and HALUltra (v6) stopped working. I got a warning: Your demo period has expired. I had verified with Tim previously that my license was current and activated. I tried several attempts to get it to run with no luck. I did try a reinstall which I did not think would help and it didn't. I then de-activated the license through the License Manager in hopes that re-activating it would correct the problem. One again no luck, in fact it will not let me re-activate stating that it is unable to determine the product type for the License key. Please contact HAL Support. Any ideas or suggestions?

02-07-2015, 11:56 AM	#2
Stormin Junior Member Join Date: Sep 2005 Location: Upper Marlboro, MD Posts: 12	Re: HALUltra stopped working today I just got the License Manager to work. I realized that I got a separate password with my license key from my normal log in password and the License Manager worked. It now shows fully activated again. However, HALUltra still won't run, same error: Your demo has expired! Please help!

02-07-2015, 01:15 PM	#3
Tyler Junior Member Join Date: Feb 2006 Posts: 7	Re: HALUltra stopped working today Mr. Mair, We received your voice message today and you were sent an email with instructions on how to attempt to resolve your license problem. Were you able to resolve the License Issue? Regards, Tyler HAL Support

02-07-2015, 01:39 PM	#4
Stormin Junior Member Join Date: Sep 2005 Location: Upper Marlboro, MD Posts: 12	Re: HALUltra stopped working today Yes, I do have HALUltra up and running again. I look forward to the other fixes you referenced in your email. Thank you.

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