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HAL HomeNet and Internet This conference is for topics related to HAL's HomeNet and Internet features.

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Old 02-08-2015, 11:51 PM   #1
marion_holt
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Default Halultra - Internet information

When I go to the "Halultra - Internet information page" and do an update, I get a partial message

"The connection has been dropped because of a failure or because the peer system failed respond. Also "

Hal used to email me who is calling. nothing has changed on my end. when I used v.5, now I used v.6
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Old 02-09-2015, 07:57 AM   #2
Tyler
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Default Re: Halultra - Internet information

Quote:
Originally Posted by marion_holt View Post
When I go to the "Halultra - Internet information page" and do an update, I get a partial message

"The connection has been dropped because of a failure or because the peer system failed respond. Also "
Please check your Internet setting for you connection in HAL System Settings - Internet. See the image below. If you are having a connection issue, check the option "Do not test for network connection..."



Quote:
Hal used to email me who is calling. nothing has changed on my end. when I used v.5, now I used v.6
There are a couple of things to check.

1) Your Email account settings. Re-enter you password to be certain it is correct and apply.


2) Check your Email Notification List.


3) Open the Phone Pad, Click on Mailboxes, highlight the mailbox in question and then click Modify. Verify that the Notify Email Address is correct.


Please let us know if any of these suggestions resolved your issue.

Regards,

Tyler
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Old 02-09-2015, 06:31 PM   #3
marion_holt
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Default Re: Halultra - Internet information

I tried what you said and made some changes but, still no luck. I am using my att uverse e-mail witch I think is pop3
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Old 02-09-2015, 11:46 PM   #4
marion_holt
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Default Re: Halultra - Internet information

I changed the SMTP Outgoing server to 465 from 587
Now I get a message "An error occurred in the protocol"
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Old 02-11-2015, 09:09 AM   #5
Mike
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Default Re: Halultra - Internet information

Would it be possible for you to send your HALERROR.LOG file to support@automatedliving.com. That file is located in the LOGS folder below the HAL directory. That may give us a lead on what the issue is. Thanks.
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