The Internet application can't connect to my Internet Service Provider.

Related Product(s): All HAL Software

If you connect to the Internet through a modem, then you must have a Dial-Up Networking (DUN) connection defined on the computer. This DUN connection is where you specify what modem to use to connect to the Internet and what number the modem is to dial to connect to your Internet Service Provider (ISP). Once this DUN connection is set up, then you must select it in HAL's Internet Configuration screen (you can also enter it in the HAL Setup program). Test the Dial-Up Networking configuration and verify the password that you use. While testing the connection, pay particular attention to whether you are asked for any additional information (such as a password) after you hear the phone number being dialed. If you are asked for additional information, then that interaction cannot be duplicated by HAL, and you will need help from the technical support department of your Internet Service Provider to get a dial-up networking connection defined which uses Dial-Up Networking's scripting capabilities to eliminate any interactive prompts.

 

If you connect to the Internet through a LAN, DSL, ISDN, cable modem, or other type of dedicated connection, then make sure that this option is selected in the Internet Configuration screen. If you still can't connect, then you may need to specify proxy settings in the Internet Configuration screen. Contact your ISP for information on whether or not you need to specify proxy settings.