I can't connect to the Internet through a dial-up connection when HAL is running.

Solution

Related Product(s): All HAL Software

Cause:

HAL has control of the modem. If you set up HAL to connect to the Internet through a dial-up connection and you have only one modem, then be aware that HAL will be in control of that modem. HAL has to have control of the modem so that it can answer the phone and record voice messages (if enabled), so that you can interact with HAL through the telephone when you want, and so that it can automatically connect to the Internet for downloading information. This means that if you wish to browse the Internet when HAL is not connected to the Internet, then you must get control of the modem so that you can dial out to the Internet or have HAL make the connection for you.

Solution:

There are three ways that you can connect to the Internet when HAL is running:

Right-click on the ear icon and select CONNECT TO INTERNET. HAL will connect to the Internet using the dial-up connection that it's set up to use (see the Internet Configuration screen). Once HAL has established a connection to the Internet, you can launch a web browser or any other Internet-related program. The option in the ear icon will change to DISCONNECT FROM INTERNET -- click that option when you want to log off the Internet.
Right-click on the ear icon and select VIEW INTERNET INFORMATION. When the Internet screen appears, click on the MONITOR DOWNLOAD button. When the Update screen appears, click on the CONNECT button to have HAL connect to the Internet using the dial-up connection that it's set up to use (see the Internet Configuration screen). Once HAL has established a connection to the Internet, you can launch a web browser or any other Internet-related program. When you're done, click DISCONNECT to have HAL log off the Internet and return control of Internet access to HAL.
Right-click on the phone icon and select RELEASE MODEM. A red X will appear over the phone icon. HAL is no longer in control of the modem, so it won't be able to connect to the Internet on its own and it won't be able to receive or place calls. You can now connect to the Internet through the dial-up connection so that you can browse the Internet. To return control of the modem to HAL so that it can automatically download information from the Internet and place and receive calls, right-click on the phone icon and select ACTIVATE MODEM. The red X will disappear from the phone icon and the modem will return to HAL's control.

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How do I set up HAL to use two different modems, one for retrieving Internet information and one for telephony features (recording voice mail messages, etc.)?

I use a modem with a normal Dial-Up connection to access the Internet. How do I set up HAL to use this connection?

I asked HAL for information from the Internet, but it said that there was no information available.

Article details

Article ID:	23
Category:	Troubleshooting - Internet
Date added:	2012-11-28 20:58:18
Views:	421
Rating (Votes):	(12)

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