Help Desk - Troubleshooting

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Troubleshooting - Automation

Hal didn't run a scheduled event.

I get an error when I try to add a Grouped Task (Macro).

Troubleshooting - Device Control

I told HAL to turn a light on, but it didn't work.

It is taking HAL at least 5 seconds to dim a light.

I told HAL to dim a light to a certain level, but it doesn't seem to be at the level I requested.

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Troubleshooting - Error Messages

I get a "DLL Failed on ASR database function" error when I try to install or run HAL.

I upgraded to version 1.3.50 and I get an "RT Error 430" message when HAL starts.

I upgraded HAL2000 to the new 1.3.23 version and now I'm getting an "Error Loading ASR DLL" when I try to start HAL.

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Troubleshooting - HomeNet

I get the message "The page cannot be displayed" when I try to access the HomeNet.

I can't play my voicemail through the HAL HomeNet.

I can't dim a light to a higher level after dimming it once. I have to turn the light off then turn it back on.

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Troubleshooting - Interacting With HAL

I'm trying to talk to HAL through a microphone, but it's not working.

I'm trying to talk to HAL through a house phone, but it's not working.

I said the attention word, but HAL's not responding.

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Troubleshooting - Internet

I can't play music CDs, MP3 files, or voice chat over the Internet when HAL is running.

I see a HAL Internet Maintenance screen appear sometimes when opening HAL or at certain times while HAL is running. Is there a problem?

I asked HAL for information from the Internet, but it said that there was no information available.

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Troubleshooting - System Functions

The registration screen keeps appearing, even though I already registered the software.

HAL Setup didn't detect my power line adapter.

HAL Setup didn't detect my modem.

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Troubleshooting - Telephone Control

HAL isn't answering the phone when I call in.

When I pick up the house phone and press '#', HAL doesn't respond.

My local phone(s) doesn't work with HAL.

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Known issues in Version 2.0

Related Product(s): HALbasic, HALdeluxe, or HAL2000 Here is a list of known issues in Version 2 (build 2.0.33) of the HAL software. Most of the issues listed have an immediate workaround. Home Auto...

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