I asked HAL for information from the Internet, but it said that there was no information available.

Cause:

HAL Internet services are enabled, but it hasn't downloaded information yet.

Solution:

Wait for HAL to automatically connect to the Internet at the next scheduled time. At that point it will download information, which you can then ask about. The next time that HAL is set to connect to the Internet is displayed in the Internet Update screen. You can also click the UPDATE button in the Internet screen to have HAL immediately connect to the Internet and download information.

Cause:

The Internet topic that you asked about isn't enabled and/or set up correctly.

Solution:

Right-click on the ear icon and select OPEN SYSTEM SETTINGS (or go to Start… Programs… HAL… HAL System Settings). In the HAL Settings screen, double-click on INTERNET. In the Internet Configuration screen, click on the topic in which you're interested. Make sure that HAL is enabled to download information for that topic and that it has all of the information it needs in order to download it (fill in all relevant fields). Click DONE to save the settings and close the Internet Configuration screen. Click DONE to close the HAL Configuration screen. If necessary, shut down HAL and restart it (HAL will tell you if this is necessary).

Cause:

There was a problem when HAL tried to download information. If HAL connects to the Internet through a dial-up connection and the phone line is busy, for example, then HAL won't be able to connect to the Internet.

Solution:

HAL will make three (3) attempts to connect to the Internet. If it's not able to make a connection during one of those attempts, then the system will stop trying and will wait until the next scheduled download time to try again. You can wait for HAL to automatically connect to the Internet or you can manually download the information by clicking on UPDATE in the Internet screen.