HAL won't start.

Cause:

Not enough RAM available for running HAL. Other programs may be tying up too much RAM or may not "release" the RAM after being shut down. HAL requires a minimum of 64MB of RAM to run.

Solution:

Shut down any programs that aren't being used. If HAL still won't start, then shut down all programs and reboot the computer.

Cause:

Registration period timed out. After installation, HAL must be registered within 30 days or it will stop functioning. After the 30 days, HAL won't advance past the registration screen until it's been registered.

Solution:

Register HAL online or call the Authorization Desk at 888-255-7700 or 301-498-7000. The Authorization Desk's hours are listed on the Contacts page.